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عمومی::
فروشنده ثالث
The customer does not understand that the sales department is not aware of what happens with the service department or that the company that handles the loaner vehicles is actually a third-party vendor.
These external stakeholders include customers and third-party vendors.
Value co-creation cannot exist without constant collaboration between the firm, customers, and third-party vendors.
Lack of service consistency can also be observed when third-party vendors, who are part of the service-delivery model, are not integrated into a firm's service model.
How could they simply hand the customer over to a third-party vendor?
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